The latest versions of Google Chrome, Firefox, Safari and Internet Explorer. Basic access is available with Internet Explorer 6, 7 and 8, but we do not recommend using these versions. Other standards compliant browsers should work, and we aim to support any modern browser.
Your data is stored on our servers in two UK data centres. Both data centres are protected with 24 hour security guards and CCTV. Only Haplo staff can log into the servers to perform upgrades and maintenance.
We back up all our customer data to a server in the secondary data centre every night, in the early hours of the morning.
A PC or Mac with a connection to the internet. There is no need for any particular specification of computer or a particularly speedy internet connection. You can also use a Linux distribution, such as Ubuntu, without our optional desktop software.
Yes, you can use a Mac and the Mac’s default browser, Safari.
Email and telephone support during normal UK working hours (Monday to Friday, 09.00 - 17.00) is included in your subscription.
Yes, Haplo is highly interoperable. We will assist in getting your information in and out of the system.
Haplo is highly interoperable. We should be able to link Haplo to your other systems.
Visually, you choose your own colour scheme and display your own logo and choice of wording at the top of each page. The schema to describe your information is completely customisable. Workflow and additional functionality can easily be added through plugins.
We provide data import services. We work with you to identify the documents you want imported and any tags you want automatically added. For instance, all files in a folder could be tagged with the name of that folder. Our data import services are charged at a day rate.
Haplo stores data in a unique object store, designed specifically to support natural information processing.